Returns and Refunds

Refund Policy

1. Domestic Return Policy

Our company does not accept returns or exchanges on any of our apparel products, including plain or printed items. This includes, but is not limited to, t-shirts, hoodies, sweaters, and other clothing items. All sales are final. Please be sure to review the sizing and product details before making your purchase to ensure that you are satisfied with your selection.

In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving the order and we will provide a replacement at no additional cost to you. Please include a photo of the damaged or defective item when contacting us. We apologize for any inconvenience this may cause and thank you for your understanding.

All sales of printed clothing items are final. Due to the nature of the printing process, we are unable to accept returns or exchanges for any reason. Each item is printed on demand and therefore cannot be resold. Please carefully review your order before submitting it, and double check that the size and design are correct. If you have any questions or concerns about the fit or design of an item, please contact us before placing your order.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at support@uletus.in. If your replacement request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any question at support@uletus.in.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2. International Return Policy

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items must be returned in their original packaging and in a re-saleable condition within 7 days of receipt of your goods. ULETUS does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer.

We will replace the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, ULETUS reserves the right to charge you for any import duty or taxes paid while goods are replaced. You are responsible for all the costs associated with returning the goods back to us. Your will receive the replacement soon after once we receive your returned item.

Note: The shipment of any returned product that might be shipped if there's a problem with the original shipment. If you return a product to us, you'll be the exporter from the original shipping destination responsible for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our warehouse.

When you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs which will cause your replacement to be delayed.

In spite of the Quality Checks we do, it is possible that the customer receives a product that is not in the best condition. This might happen due to damages in transit or manual errors.

To make sure that our customer receives the best product, we offer completely free replacements to our customers due to misprint and quality errors.
You just have to email us on support@uletus.in with a few pictures or a video showing the exact defect with the product and we will have your replacement product shipped out within 48 hours of it being authorized. We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled.

Product Quality issues:

Potential Issues Misprinting Damaged Items Sent.
Defective Items Sent
Incorrect Product Delivered
Items Lost in Shipment
Broken Products Received.
For all other cases

In these cases, it must be communicated to "Uletus India" within 7 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 7 days after the estimated delivery date.

Note: Gift cards and vouchers are non refundable.

Product Quality Issues:

For all product quality issues, we would request you to send an email to support@uletus.in
Please include pictures of the defected product along with the original packaging in which the product was received by you, showing the shipping label and your details on it clearly for verification. On verification, we shall issue a free replacement to our customer and our customer can keep the old as well as the new replacement order.

For all customer service enquiries, please email us at uletusindia@gmail.com / support@uletus.in